Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging.
If the item has been removed from its packaging, all sales are final and it will not be eligible for return.
You’ll also need the receipt or proof of purchase.

To start a return, contact us at creartison.service@gmail.com. Returns must be sent to the following address:

Creartison Returns
1801 E Oak Ave
Midland, TX 79705

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions, reach out to us at creartison.service@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain items cannot be returned, such as:

  • Perishable goods (like food, flowers, or plants)

  • Custom products (like special orders or personalized items)

  • Personal care goods (like beauty products)

  • Hazardous materials, flammable liquids, or gases

We do not accept returns on sale items or gift cards.
If you’re unsure about your specific item, feel free to reach out.

Exchanges
The fastest way to get what you want is to return the item (if unopened and approved), and once the return is accepted, place a new order separately.

European Union 14-Day Cooling Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be unopened and in its original condition and packaging, with proof of purchase.

Refunds
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.
Please note, it may take additional time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your return was approved, contact us at creartison.service@gmail.com.